"One huge business change we've seen since we rolled out Business Central is the amount of customer tickets we’re receiving. We used to average about 70 to 100 a day and now we're down to about 20 to 30 a day.
It just goes to show how seamless our whole process is, that the customer doesn't have any questions about where their package is. That's something that's really stepped up the game for us to provide the best level of service for our customers."
Sarah Leibowitz, Operations Manager at AM Fitness Inc.
Watch the AM Fitness inc. Interview
AM Fitness Inc. switched to Microsoft Business Central and reduced customer tickets by 70.6%
AM Fitness Inc. is the company behind the brands Gasp, Better Bodies and Destination Dallas Texas with offices in both Stockholm (Sweden) and Dallas (USA).
With over 20 years of experience in the bodybuilding and fitness community, AM Fitness do everything from product development, design and marketing to make sure everything works for their customers’ wants and needs.
AM Fitness’s gym and Destination Dallas Texas is the global headquarters for their clothing brands, Gasp and Better Bodies, which are available in over 40 countries worldwide, and their warehouse from which they ship domestically.
The
Challenge
AM Fitness were using Dynamics NAV, which lacked integration between their website and shipping platform and it was extremely inefficient.
For the customer to receive their tracking number, the information had to be manually entered which left room for error.
So, they needed more efficient processes and to improve the level of customer experience they were providing.
The
Solution
By moving to Microsoft Business Central, AM Fitness now have integrated their website with their shipping and receiving platform and warehousing tools.
Following their seamless transition into the new system, they have a much more efficient process from when the customer places the order to when their parcel arrives on their doorstep.
By automating their manual process, the customer receives the tracking number as soon as the package is shipped. As a result, customer tickets have reduced by 70.6%, from 70-100 per day to just 20-30 per day, so AM Fitness are providing a much higher level of customer service.
“One thing I noticed from the very beginning is how Bam Boom Cloud was not your average corporate company. They were very fun to work with, they were easy to work with, they made the whole process fun and exciting for us and I'm just so glad we went with them as opposed to the other competitors.”
The benefits of Business Central to AM Fitness Inc:
• Integrated their website with their shipping and receiving platform and warehousing tools
• Automated customer tracking numbers
• Less time spent manually inputting data so less errors as a result
• 70.6% reduction in customer service tickets
• More efficient process from beginning to end
• Provide a higher level of customer experience
• Simpler bank account reconciliations
“It has been so easy to add on any extra customization we need in order to get the job done.
One thing specifically is the bank account reconciliations. When we were using dynamics NAV, it was very time intensive to reconcile all the bank accounts. Now, with the new customization we have through Bam Boom Cloud, it's two clicks and I reconciled the banks with no problem at all, so it's been very helpful for my monthly close process.”
“We were connected with Bam Boom Cloud through a business associate of ours and I can honestly say it's the best decision we have made in our company in the last couple of years, because the project that we wanted to roll out was not an easy project.
We don't have a very simple structure. We have our office in Sweden as well so we needed to integrate their item list with our item list and there was a lot of moving parts to the project. Bam Boom Cloud just pulled it off seamlessly.
Our biggest time of the year is Black Friday in November and we were able to get through this Black Friday perfectly with very minimal hiccups and everything ran really smoothly, so it's been just such a great transition for us.
One of our implementation specialists Jazz was fabulous to work with. She helped us from beginning to end, making sure that we understood everything and everything was running smoothly. She was really instrumental in getting the system rolled out on time based on our deadlines. She was just really, really great to work with.”
Sarah Leibowitz, Operations Manager at AM Fitness Inc.
Could Dynamics 365 help your business?
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