M365 BUSINESS VOICE


REPLACE YOUR BUSINESS PHONE SYSTEM WITH THE POWER OF MICROSOFT CLOUD


M365 Business Voice, the replacement for your business phone system
M365 Business Voice, the phone system built for producttivity

M365 BUSINESS VOICE BUILT FOR PRODUCTIVITY


M365 Business Voice is a cloud-based phone system from Microsoft that's built for productivity.

It integrates into 
Microsoft 365 for an all-in-one communication solution, and brings together calling, videos, meetings and messaging, all powered by Microsoft Teams.


M365 BUSINESS VOICE KEY FEATURES

    calling plan

    calling plan


    Get new phone numbers or migrate existing ones. Make and receive PSTN calls to any number.


      Audio conferencing

      BUILT-IN AUDIO CONFERENCING


      Add flexibility to your meetings with a dial-in number, integrated into every online meeting.


        enterprise-grade phone system

        ENTERPRISE-GRADE PHONE SYSTEM


        Reliable and secure calling delivered from Microsoft’s trusted cloud.


          powered by microsoft cloud

          POWERED BY MICROSOFT'S CLOUD


          Work confidently with a reliable and secure cloud-based solution.


            intelligent calling

            EASY & INTELLIGENT CALLING


            Communicate with more flexibility, ease, and intelligence so you can stay connected.


              all in one communication

              ALL IN ONE COMMUNICATION


              Transform how work gets done by unifying calling, chat, meetings, calendar, and email.


                SAVE TIME & MONEY


                Reduce complexity, training and having to remember multiple logins, by bringing all your apps into a single easy to use platform.

                CONNECT QUICKLY & EASILY


                Start a call or schedule and join meetings more easily, right from Outlook. Your attendees can join just as quickly from Outlook or any web browser without application downloads or sign-in required.

                Bring your calls, videos and chat together with Microsoft Teams

                CALLS, CHAT, VIDEO & MEETINGS
                ALL IN ONE APP


                M365 Business Voice simplifies your business communications by bringing calls, video, chat and meetings together all in one app, Microsoft Teams. Your calendars and contacts are also all synced across Outlook & Teams.

                Ready to take your collaboration to the next level? You can even use Word, Excel & PowerPoint within calls and meetings too!

                  Call from anywhere, on any device

                  CALL FROM ANYWHERE, ON ANY DEVICE


                  Your phone number stays with you across your mobile, desk phone and your computer. You can make calls and join meetings with just one click through the Microsoft Teams app and Teams devices, it couldn't be easier.


                  M365 BUSINESS VOICE INCLUDES AI BASED ATTENDANTS, MENUS & INTERACTIVE VOICE RECOGNITION


                  Easily setup call menu systems for your customers to contact the right department, or direct them to the right team based on real time voice recognition, or by using numbered menu options. The choice is yours.

                    Microsoft 365 Teams Phone

                    MICROSOFT 365 BUSINESS VOICE

                    $20 USD USER PER MONTH

                    Price does not include tax.

                    MICROSOFT 365 BUSINESS VOICE INCLUDES:

                    • Cloud-based phone system with advanced features including call transfer, multi-level auto attendants, and call queues.

                    • Domestic calling plan including 1,200 minutes (1 per user) within US.

                    • Dial-in audio conferencing for up to 250 people per meeting.

                    • Call from anywhere, on any device through the Microsoft Teams app on desktop, mobile, web, and desk phones.

                    • 24×7 customer support, backed by Microsoft.

                    Business Voice requires an Microsoft 365 subscription that includes Microsoft Teams. It is an add-on subscription for up to 300 users, that cannot be used standalone.

                    Microsoft 365 Teams Phone

                    MICROSOFT 365 BUSINESS VOICE

                    $25 CAD USER PER MONTH

                    Price does not include tax.

                    MICROSOFT 365 BUSINESS VOICE INCLUDES:

                    • Cloud-based phone system with advanced features including call transfer, multi-level auto attendants, and call queues.

                    • Domestic calling plan including 1,200 minutes (1 per user) within US.

                    • Dial-in audio conferencing for up to 250 people per meeting.

                    • Call from anywhere, on any device through the Microsoft Teams app on desktop, mobile, web, and desk phones.

                    • 24×7 customer support, backed by Microsoft.

                    Business Voice requires an Microsoft 365 subscription that includes Microsoft Teams. It is an add-on subscription for up to 300 users, that cannot be used standalone.

                    EQUIPMENT OPTIONS

                      calling plan

                      T56A


                      Mid level Android phone for office use


                        T4S

                        T4S


                        Entry level phones for common areas and call centres


                          CP960

                          CP960


                          Conference phone for huddles and large rooms


                            powered by microsoft cloud

                            VC200


                            Ideal for huddles or phone rooms for 2-6 people


                              intelligent calling

                              VP59


                              Android phone for personal desks or open work spaces


                                all in one communication

                                T58A


                                Premium Android phone for executive rooms


                                  powered by microsoft cloud

                                  LOGITECH


                                  Headsets for premium audio & reliable call clarity


                                    intelligent calling

                                    MVC800


                                    Ideal for large meeting rooms for 12-20+ people


                                      all in one communication

                                      MVC500


                                      Ideal for medium meeting rooms for 6-12 people


                                        Microsoft Teams Rooms

                                        MICROSOFT TEAMS ROOMS


                                        Teams Rooms lets you bring the power of Microsoft Teams into your meeting rooms. Start your meetings on time with one touch, experience rich HD audio and video and share content with the room and remote participants easily.


                                        LICENSE COMPARISON


                                        FEATURES
                                        WHAT'S INCLUDED

                                        National Inclusive Minutes

                                        1,200 Minutes*

                                        International Calling Bundle

                                        Not Included*

                                        Number Porting Supported

                                        Yes, With Limitations

                                        International Outbound In-Country

                                        12 Countries

                                        Dialling

                                        12 Countries

                                        Call Queues & Ring Groups

                                        Yes

                                        Follow-the-Sun Routing

                                        Yes

                                        Auto Attendant

                                        Yes

                                        Music on Hold

                                        Yes

                                        COST PER USER PER MONTH: $20 USD

                                        * Calls outside of bundle charged at suppliers rate card

                                        IMPLEMENTATION PACKS


                                        SERVICE
                                        PACK 1
                                        PACK 2
                                        PACK 3
                                        TAILORED

                                        User bracket

                                        0-10 Users

                                        10-50

                                        50-100

                                        100-300

                                        IVR / Call Routing

                                        Simple
                                        1-2 call groups Single level IVR

                                        Medium
                                        2-5 call groups up to 3 single level IVR’s

                                        Complex
                                        5+ Call groups 3+ IVR’s, multiple levels

                                        Complex +
                                        Large number ports. Complex/Multiple Call groups. Business Critical functionality.

                                        Training / Adoption

                                        1 session delivered remotely

                                        Up to 2 sessions delivered remotely

                                        Customised training, multiple sessions. Delivered on site/remotely

                                        Customised training, multiple sessions. Delivered on site/remotely

                                        Tenant Assessment & Single Sign on setup

                                        Included

                                        Included

                                        Included

                                        Included

                                        Optional – Device setup*

                                        $95 USD

                                        $65 USD

                                        $45 USD

                                        Call for pricing

                                        Professional services setup

                                        Call for pricing

                                        Call for pricing

                                        Call for pricing

                                        Call for pricing

                                        *Supported official Teams Device


                                        IMPLEMENTATION PACKS


                                        PACK 1

                                        USER BRACKET:

                                        0-10 Users

                                        IVR / CALL ROUTING:

                                        Simple
                                        1-2 call groups Single level IVR

                                        TRAINING / ADOPTION:

                                        1 session delivered remotely

                                        TENANT ASSESSMENT & SINGLE SIGN ON SETUP:

                                        Included

                                        OPTIONAL - DEVICE SETUP:

                                        $95 USD / $120 CAD per device

                                        Professional services setup:

                                        Call for pricing

                                        PACK 2

                                        USER BRACKET:

                                        10-50

                                        IVR / CALL ROUTING:

                                        Medium
                                        2-5 call groups up to 3 single level IVR’s

                                        TRAINING / ADOPTION

                                        Up to 2 sessions delivered remotely

                                        TENANT ASSESSMENT & SINGLE SIGN ON SETUP:

                                        Included

                                        OPTIONAL DEVICE SETUP:

                                        $65 USD / $80 CAD per device

                                        PROFESSIONAL SERVICES SETUP:

                                        Call for pricing

                                        PACK 3

                                        USER BRACKET:

                                        50-100

                                        IVR / CALL ROUTING:

                                        Complex
                                        5+ Call groups 3+ IVR’s, multiple levels

                                        TRAINING / ADOPTION

                                        Customised training, multiple sessions. Delivered on site / remotely

                                        TENANT ASSESSMENT & SINGLE SIGN ON SETUP:

                                        Included

                                        OPTIONAL DEVICE SETUP:

                                        $45 USD / $55 CAD per device

                                        PROFESSIONAL SERVICES SETUP:

                                        Call for pricing

                                        PACK 4

                                        USER BRACKET:

                                        100-300

                                        IVR / CALL ROUTING:

                                        Complex +
                                        Large number ports. Complex / Multiple Call groups. Business Critical functionality.

                                        TRAINING / ADOPTION

                                        Customised training, multiple sessions. Delivered on site / remotely

                                        TENANT ASSESSMENT & SINGLE SIGN ON SETUP:

                                        Included

                                        OPTIONAL DEVICE SETUP:

                                        Call for pricing

                                        PROFESSIONAL SERVICES SETUP:

                                        Call for pricing

                                        LICENSE COMPARISON


                                        FEATURES
                                        WHAT'S INCLUDED

                                        National Inclusive Minutes

                                        1,200 Minutes*

                                        International Calling Bundle

                                        Not Included*

                                        Number Porting Supported

                                        Yes, With Limitations

                                        International Outbound In-Country

                                        12 Countries

                                        Dialling

                                        12 Countries

                                        Call Queues & Ring Groups

                                        Yes

                                        Follow-the-Sun Routing

                                        Yes

                                        Auto Attendant

                                        Yes

                                        Music on Hold

                                        Yes

                                        COST PER USER PER MONTH: $25 CAD

                                        * Calls outside of bundle charged at suppliers rate card

                                        IMPLEMENTATION PACKS


                                        SERVICE
                                        PACK 1
                                        PACK 2
                                        PACK 3
                                        TAILORED

                                        User bracket

                                        0-10 Users

                                        10-50

                                        50-100

                                        100-300

                                        IVR / Call Routing

                                        Simple
                                        1-2 call groups Single level IVR

                                        Medium
                                        2-5 call groups up to 3 single level IVR’s

                                        Complex
                                        5+ Call groups 3+ IVR’s, multiple levels

                                        Complex +
                                        Large number ports. Complex/Multiple Call groups. Business Critical functionality.

                                        Training / Adoption

                                        1 session delivered remotely

                                        Up to 2 sessions delivered remotely

                                        Customised training, multiple sessions. Delivered on site/remotely

                                        Customised training, multiple sessions. Delivered on site/remotely

                                        Tenant Assessment & Single Sign on setup

                                        Included

                                        Included

                                        Included

                                        Included

                                        Optional – Device setup*

                                        $120 CAD

                                        $80 CAD

                                        $55 CAD

                                        Call for pricing

                                        Professional services setup

                                        Call for pricing

                                        Call for pricing

                                        Call for pricing

                                        Call for pricing

                                        *Supported official Teams Device


                                        IMPLEMENTATION PACKS


                                        PACK 1

                                        USER BRACKET:

                                        0-10 Users

                                        IVR / CALL ROUTING:

                                        Simple
                                        1-2 call groups Single level IVR

                                        TRAINING / ADOPTION:

                                        1 session delivered remotely

                                        TENANT ASSESSMENT & SINGLE SIGN ON SETUP:

                                        Included

                                        OPTIONAL DEVICE SETUP:

                                        $95 USD / $120 CAD per device

                                        PROFESSIONAL SERVICES SETUP:

                                        Call for pricing

                                        PACK 2

                                        USER BRACKET:

                                        10-50

                                        IVR / CALL ROUTING:

                                        Medium
                                        2-5 call groups up to 3 single level IVR’s

                                        TRAINING / ADOPTION

                                        Up to 2 sessions delivered remotely

                                        TENANT ASSESSMENT & SINGLE SIGN ON SETUP:

                                        Included

                                        OPTIONAL DEVICE SETUP:

                                        $65 USD / $80 CAD per device

                                        PROFESSIONAL SERVICES SETUP:

                                        Call for pricing

                                        PACK 3

                                        USER BRACKET:

                                        50-100

                                        IVR / CALL ROUTING:

                                        Complex
                                        5+ Call groups 3+ IVR’s, multiple levels

                                        TRAINING / ADOPTION

                                        Customised training, multiple sessions. Delivered on site / remotely

                                        TENANT ASSESSMENT & SINGLE SIGN ON SETUP:

                                        Included

                                        OPTIONAL DEVICE SETUP:

                                        $45 USD / $55 CAD per device

                                        PROFESSIONAL SERVICES SETUP:

                                        Call for pricing

                                        PACK 4

                                        USER BRACKET:

                                        100-300

                                        IVR / CALL ROUTING:

                                        Complex +
                                        Large number ports. Complex / Multiple Call groups. Business Critical functionality.

                                        TRAINING / ADOPTION

                                        Customised training, multiple sessions. Delivered on site / remotely

                                        TENANT ASSESSMENT & SINGLE SIGN ON SETUP:

                                        Included

                                        OPTIONAL DEVICE SETUP:

                                        Call for pricing

                                        PROFESSIONAL SERVICES SETUP:

                                        Call for pricing

                                        MICROSOFT TEAMS TRAINING

                                        We also offer Microsoft Teams training for your business. The below session is based on 10 users for a 2 hour session.


                                        TRAINING AGENDA

                                        • How to access

                                        • Make and receive calls

                                        • Call history

                                        • Hold Function

                                        • Transfer calls

                                        • Presence (DND, Busy, Away)

                                        • Add users to calls

                                        • Schedule meetings

                                        • Voicemail

                                        • Changing active device in meetings

                                        SWItch TO M365 BUSINESS voicE NoW

                                        Get in touch to sign up now, or if you're an existing customer, speak to your Client Success Manager.